Turn more inquiries into booked appointments.
Nexi helps salons and spas capture missed demand, respond faster, guide clients to the right service, and support booking — without adding front-desk headcount.
A plan for every stage of your business
Start by capturing every inquiry. Move up as more of those inquiries need to become bookings, and as your front desk gets busier. Nexi works with your existing booking flow — you don't need to replace your current calendar to get started.
Starter
For small teams that want every inquiry answered.
Start with StarterIncludes
- 1 location
- 1 supported channel, configured during onboarding
- Up to 500 client conversations / month
- After-hours inquiry capture
- Common FAQ responses
- Basic service guidance
- Lead capture
- Booking link routing
- Staff handoff summaries
- Basic dashboard
- Email support
Best for
Small salons, single-location spas, teams testing Nexi, or businesses starting with one main channel.
Nexi helps you stop missing client inquiries.
Growth
RecommendedFor salons and spas that want more inquiries to become bookings.
Start with GrowthEverything in Starter, plus
- Up to 3 supported channels, where available
- Up to 1,500 client conversations / month
- Guided service recommendations
- Provider / staff preference capture
- Location guidance, when configured
- Booking-intent detection
- Follow-up for unanswered inquiries, when enabled
- After-hours recovery workflows, when enabled
- Lead summaries and status tracking
- Structured staff handoff
- Basic performance reporting
- Priority onboarding
Best for
Premium salons, day spas, multi-provider businesses, Instagram-active teams, and businesses where staff follow-up is inconsistent.
Nexi helps turn more interested clients into booked appointments.
Pro
For busy teams that need more configured front-desk workflows.
Upgrade your front deskEverything in Growth, plus
- 1 high-volume location or up to 2 locations
- Up to 5 supported channels, where available
- Up to 3,000 client conversations / month
- Advanced guidance by service, provider, location, language, urgency
- Custom handoff rules configured during onboarding
- Custom follow-up rules, when enabled
- Staff escalation rules configured during onboarding
- Booking recovery workflows for incomplete inquiries
- Cancellation / reschedule request handling, when enabled
- Monthly performance review
- Priority support
Best for
Busy premium salons, high-volume spas, multi-provider businesses with complex service/provider matching, and 1 high-volume location or 2 locations.
Nexi becomes a smarter front-desk layer for a busy operation.
Custom
For multi-location salons, spas, and beauty groups.
Talk to usIncludes
- 3+ locations
- Custom conversation volume
- Multi-location guidance and escalation
- Custom onboarding
- Custom workflows
- Advanced reporting
- Team training
- Dedicated rollout support
- Supported integrations, where technically available
- Custom support arrangement
Best for
3+ locations, salon/spa groups, premium beauty/wellness brands, and businesses needing custom workflows or supported integrations.
Nexi helps standardize client conversion across locations.
Channel availability depends on setup. SMS, WhatsApp, carrier, or third-party platform fees may be billed separately depending on setup and usage.
$99/mo for 3 months
For the first selected salons and spas. Setup fees waived. After 3 months, you move to Starter, Growth, or Pro — whichever fits your operation best.
Apply as a founding partner- 1 location
- 1 connected channel
- Setup included
- Direct founder support
- Early access to new features
- Priority feedback loop
Setup
Setup depends on your business needs. Nexi ships with its own calendar and booking system, so most teams can launch with no setup fee. A setup fee may apply when we connect Nexi to external systems you already use.
Included · No setup fee
- Nexi's own calendar and booking system
- Service catalog and pricing setup
- Brand voice and FAQ configuration
- Standard channels (web chat, Instagram DM, WhatsApp, SMS)
Setup fee may apply
- Connecting to an external calendar (Fresha, Vagaro, GlossGenius, Square, Mindbody, Boulevard, etc.)
- Custom CRM or POS integrations
- Custom routing or escalation logic
- Multi-location data migration
We'll quote any integration setup up front before you commit. Founding partners: external integration setup fee waived for a limited time.
Conversation usage
An AI-handled conversation is a client inquiry thread handled by Nexi during the billing month. No tokens. No per-message pricing.
| Plan | Included |
|---|---|
| Starter | 500 / mo |
| Growth | 1,500 / mo |
| Pro | 3,000 / mo |
| Custom | Custom |
Extra 500
$49
Extra 1,000
$89
Calendar and booking included
Nexi ships with its own calendar and booking system, so you can launch without any third-party tool. Already on Fresha, Vagaro, GlossGenius, Square, Mindbody, or Boulevard? We can connect to it — a setup fee may apply for that integration.
Channel fees
SMS, WhatsApp, carrier, or third-party platform fees may be billed separately depending on setup and usage.
Payments for Nexi are processed by Paddle. Paddle acts as the authorized reseller and Merchant of Record for purchases processed through Paddle, and may appear on your bank or card statement.
Subscriptions renew automatically unless cancelled before the next billing date. Applicable taxes may be calculated and collected by Paddle as required.
Nexi offers a full refund within 14 calendar days of the first eligible Nexi subscription purchase for a customer, business, or materially related workspace. This refund applies once only. It does not apply to renewals, duplicate, recreated, replacement, or additional workspaces for the same business, or to usage packs, setup fees, implementation fees, or custom integration fees unless separately agreed in writing. Refunds for purchases processed by Paddle remain subject to Paddle's payment, review, and fraud controls. See our Terms of Service and Refund and Cancellation Policy.
Nexi is primarily a SaaS product. Initial configuration, onboarding and implementation support, when applicable, are auxiliary to the use of the software and are not sold as standalone consulting, agency services, a human call center, managed professional services, or a substitute for the customer's human staff.
Pricing questions, answered.
Yes. Plans are billed monthly. You can move up or down a tier as your business grows.
It depends on your business needs. Nexi includes its own calendar and booking system, so most teams launch with no setup fee. A one-time setup fee may apply if we need to connect Nexi to an external system you already use (Fresha, Vagaro, Square, Mindbody, a custom CRM, etc.). We always quote integration setup up front.
Yes. You can cancel before the next monthly renewal and you won't be charged again. Nexi offers a full refund within 14 calendar days of your first eligible Nexi subscription purchase. This applies once per customer, business, or materially related workspace, and does not apply to renewals, duplicate/recreated/replacement/additional workspaces for the same business, usage packs, setup fees, implementation fees, or custom integration fees unless separately agreed in writing. Refunds processed by Paddle remain subject to Paddle's payment, review, and fraud controls.
An AI-handled conversation is a client inquiry thread handled by Nexi during the billing month. We don't price by tokens or per message.
You can purchase extra conversation packs (500 for $49, 1,000 for $89) or move up to a higher plan. We'll flag it before it becomes a problem.
No. Nexi includes its own calendar and booking system out of the box, so you can launch without any third-party tool. If you already use Fresha, Vagaro, GlossGenius, Square, Mindbody, Boulevard, or a custom CRM, we can connect to it — that's when a setup fee may apply.
No. Nexi handles a meaningful share of inquiries, after-hours capture, routing, and follow-up — and escalates to a human teammate with full context when needed. It's a layer that lets your team focus on in-store clients.
Carrier, SMS, WhatsApp, and third-party platform fees may be billed separately depending on your setup and usage.
Stop letting client inquiries go cold.
Pick the plan that fits your operation today. Move up as you grow. We'll help you get Nexi live in days, not weeks.