Turn complex new-client inquiries into cases your stylists can review.
Nexi runs the intake for corrective color, extensions, and other services that require context before a stylist can decide what to offer. It gathers what is missing, applies the salon's real rules, and prepares the case for staff review.
- Qualifies complex new-client inquiries before booking
- Collects goals, service history, condition, photos, and timing
- Applies each salon's service requirements and approval rules
- Hands staff a structured case while they keep final judgment
Your stylists keep the final service, pricing, and booking decisions.
I want to go blonde. I colored it dark at home last month.
Thanks. Please send a clear photo in natural light and tell me your ideal timing.
This month if possible. I can send a photo tonight.
Consultation in progress · Photo required
Staff review follows intake
How Nexi runs a new-client consultation
From unclear inquiry to a review-ready case.
Nexi gathers the context a stylist needs, follows the salon's rules, and prepares a structured case without making the decision for them.
Start the consultation immediately
Reply when a new inquiry arrives and begin the intake required for that service.
Instagram DM
Text message
Maria G.
+1 (305) 555-0123
I want to go blonde, but I colored it dark at home last month. What should I book?
Source: Instagram DMThanks, Maria. Before our color team reviews this, please send a clear photo in natural light and tell me your ideal timing.
Collect what this service requires
Ask for goals, history, condition, photos, timing, and preferences according to the salon's rules.
Consultation goal
Corrective color
Corrective color likely
Service history
Dark color at home
Last month
Previous bleach unknown
Current condition
Needs photo review
Photo not received
Missing before staff review
Clear hair photos
Natural light, 2 angles
Corrective color
- Desired result
- Previous color and treatments
- Ideal timing and provider preference
- Any required deposit policy
Prepare the staff decision
Give the right staff member a structured case and stop automation when they take over.
Information collected
Case updated as the client replies.
- Goal: blonde transformation
- History: dark home color last month
- Timing: this month
- Corrective color
- English
Ready for staff review
Review requirement
Corrective color needs stylist judgment
- Maria G.
- Assigned to color team
- Goal, history, timing, and photos attached.
Your operating model
Turn the way your salon works into rules Nexi can follow.
Reliable intake requires more than a prompt. We model your services, staff, policies, qualification requirements, and approval rules so Nexi can perform the workflow without crossing staff boundaries.
Services & consultation paths
Which services clients can request directly and which require qualification first.
Staff & providers
Specialties, seniority, and provider preferences for accurate matching.
Intake windows
When Nexi can continue intake and when the client should expect staff review.
Locations
The services, staff, and review path available at each location.
Approved answers
What Nexi may answer directly and which questions require a staff decision.
Policies
Photo, history, deposit, timing, and consultation requirements applied consistently.
Qualification & approval
Required fields, consultation gates, approval rules, and safe next steps.
Escalation & handoff
Which staff member reviews each case and when automation must stop.
Brand voice
The language and tone clients should hear throughout the consultation.
We start with one location, one messaging channel, and two or three consultation-heavy services. Your team reviews test cases before any live workflow is enabled.
Built for consultation-heavy services
Keep staff judgment where it belongs.
Nexi handles the repetitive intake while your team retains the decisions that require professional judgment: the service, provider, price, timing, and whether the client is ready to book.
Give staff a complete case before they step in
Nexi keeps the inquiry moving, tracks what is still missing, and packages the context the right staff member needs to decide.
New-client consultation
Corrective color request
Downtown Salon
Goal & timing
Blonde · This month
History & photos
Complete
Ready for staff review
Assigned to color team
Goal, history, timing, and photos attached
Staff review
Corrective color
Color team
Qualification status
Required fields complete
Ready for review
Booking boundary
Decision pending
No slot promised
Structured handoff
Complete case
& conversation history
Built around the way your team actually decides
Each service can require different history, photos, preferences, policies, and approvers. Nexi follows those rules instead of treating every inquiry like a booking request.
Handoff to your team
- Client goal and service history
- Current condition and photos
- Timing and provider preference
- Missing or completed requirements
- Reason staff judgment is needed
Bounded by business truth
Nexi follows approved business information and explicit escalation rules. It can collect and organize a case, but it cannot invent an operational outcome or replace a stylist's judgment.
Start with one location. Expand only if it works.
Nexi does
- Collect the information each service requires
- Follow approved policies and qualification rules
- Track what is still missing
- Create a structured staff-review case
- Stop responding when staff takes over
Nexi doesn't
- Choose the final service for the stylist
- Invent pricing, availability, or confirmation
- Promise a booking before approval
- Operate without an escalation path
- Continue after staff takes control
What Nexi changes
Make every complex inquiry easier to evaluate.
Corrective color, extensions, transformations, and other high-value services need more than a booking link. Nexi turns the messaging before the appointment into a consistent operating workflow.
Consistent intake
Every case starts with the information that service and salon actually require.
Less back-and-forth
Nexi follows up for missing context before a stylist needs to review the conversation.
A clear review queue
Staff can see which cases are complete, what is still missing, and why judgment is required.
See Nexi on your consultation workflow
Start with one service that is hard to book.
Bring your qualification rules and a few real inquiries. We will show how Nexi collects missing context, applies your policies, and prepares a structured case without taking the final decision from staff.
30-day design-partner pilot. Your staff remains in control.
- One location and one messaging channel.
- Two or three consultation-heavy services.
- Weekly case and transcript review.